| How
can I be sure that this website is secure? |
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Caffè Italia is under a secure site with 256-bit encryption,
the highest level of encryption commercially available. All
data sent to and from Caffè Italia is encrypted to protect
your personal information.We believe the security of credit
card transaction data to be an important issue and have developed
a system that uses advanced software technologies to protect
data transmission over the Internet. We do not record credit
card numbers on our database, because these are transmitted
directly to the banking circuit used by our website. This method
ensures our clients protection from the possibility of electronic
computer theft of credit card data. The transmission of the
credit card data over the Internet is protected by the fact
that the bank server connection is activated via a secure transmission
protocol, using https protocol. |
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How
can I check if 256-bit encryption is being used? |
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Shopping
on-line with Caffè Italia is 100% safe |
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| After adding your item to cart, you will be directed
in a security page. The information you input into our system
in the shopping cart is then encrypted and sent to our secure
server. When you enter the shopping cart you will notice that
the URL (web address) in your web browser changes from http://
to https://, showing you that you have entered a secure site.
In addition a small lock symbol will appear in the information
bar of your browser, showing that sever lock technology is in
place. On the secure server the information is then decoded
for the order process to continue. All details are then stored
on the secure server, so that there can be no un-authorised
access to these details. |
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What
cards do you accept? |
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Caffè
Italia is able to accept payments from: |
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All the credit and debit cards with this logo can be used on this website. |
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All the credit and debit cards with this logo can be used on this website. |
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Does
the prices are VAT included ? |
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All the prices that you see on our website include
VAT. The price that you see is the price that you pay. The are no other taxation
charges, duty charges (for EU countries) or anything like that.
You will pay the price of the good at the price that you see
on the screen. The only product that are not VAT included are FAEMA and ELEKTRA BAR machines. These units are shipped from outside UK and invoiced from a Spanish company so if you have a vat number you will pay the price that you will see in the shopping cart, otherwise 21 % will be added on your invoice.
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| Do you ship outside UK ? |
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Yes we do ship Outside Uk, we ship in all Europe with the proper country Plug, The delivery time is usually 7 working days, the courier is UPS. The standard shipping cost is usually less than 8 £ in all Europe. |
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| Are you an authorized dealer ? |
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Yes we are authorized dealers for all the product we advertise, we offer 2 years of warranty with the option to purchase an extended warranty (extra 1 year or extra 2 years that means 3 max 4 years warranty) for most of them. The warranty service will be mostly made directly in the country where the product is sold. In case you need warranty service for your product, just send us an email at info@coffeeitalia.co.uk |
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You can use our Ups service ticket or your favourite
express courier.
Note: if you feel more conformable to use our automatic return
ticket, the delivery will be paid by credit card. |
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What
should I do if the item that I received is phisically defective
? |
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| If the item you received is defective and you
would like to have it replaced or repaired, please follow the
following instruction: |
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| If you feel more confortable to repair the machine
using our service centre, please follow the procedure
written below: |
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If you have purchased a product through this website
and believe that it is defective and would like to repair or
exchange it within 7 days, you must first contact technical
support. Once tech support authorizes the exchange or repair,
we will pick up at our expense the defective unit sending you the replacement withouth any extra cost.
shipment of the exchanged goods will be completely covered by our company
(this option is available only for the Eu countries).
Contact us at us at info@coffeeitalia.co.uk
to have further details for the delivery address. |
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You can use our Ups service ticket or your favourite
express courier.
Note: if you feel more conformable to use our automatic return
ticket, the delivery will be paid by credit card. |
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How
do I send returns ? |
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| All returns must be professionally packed, using
the original packaging materials. Please send an email or fax
to the customer service, requesting instructions for the items
you would wish to return. You must include the following
information with your exchange or repair :
1. Order number or copy of your electronic receipt
2. Your name and phone number
3. Your email address
4. The REASON for your exchange
We can only accept returns and exchanges for purchases made
from us through our website. The parcel needs to be in good condition, with the original package and with all the accessories inside. We need that you include a letter writing the following information:
1. Order ID:
2. invoice
3. Your name and phone number
4. Your email address
5. The REASON for your return |
I live in Denmark does my machine come with Danish plug ? |
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Yes, all the goods we ship outside uk will come with the proper plug. We usually ship to France, Norway, Denmark, Spain, Switzerland, Sweden, Greece, Slovak Republik, Poland, Czech Republic, Ireland with the correct country plug.
All voltages and hz are the same in All Europe.
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