| How
can I be sure that this website is secure? |
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Caffè Italia is under a secure site with 128-bit encryption,
the highest level of encryption commercially available. All
data sent to and from Caffè Italia is encrypted to protect
your personal information.We believe the security of credit
card transaction data to be an important issue and have developed
a system that uses advanced software technologies to protect
data transmission over the Internet. We do not record credit
card numbers on our database, because these are transmitted
directly to the banking circuit used by our website. This method
ensures our clients protection from the possibility of electronic
computer theft of credit card data. The transmission of the
credit card data over the Internet is protected by the fact
that the bank server connection is activated via a secure transmission
protocol, using https protocol (the GestPay server has a 128
bit Verisign digital certificate). |
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How
can I check if 128-bit encryption is being used? |
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Shopping
on-line with Caffè Italia is 100% safe |
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| After adding your item to cart, you will be directed
in a security page. The information you input into our system
in the shopping cart is then encrypted and sent to our secure
server. When you enter the shopping cart you will notice that
the URL (web address) in your web browser changes from http://
to https://, showing you that you have entered a secure site.
In addition a small lock symbol will appear in the information
bar of your browser, showing that sever lock technology is in
place. On the secure server the information is then decoded
for the order process to continue. All details are then stored
on the secure server, so that there can be no un-authorised
access to these details. |
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What
cards do you accept? |
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Caffè
Italia is able to accept payments from: |
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All the credit and debit cards with this logo can be used on this website. |
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All the credit and debit cards with this logo can be used on this website. |
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Does
the prices on the screen are VAT included ? |
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| All the prices that you see on our website include
VAT. The price that you see is the price that you pay. The are no other taxation
charges, duty charges (for EU countries) or anything like that.
You will pay the price of the good at the price that you see
on the screen. |
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What
should I do if the item that I received is phisically defective
? |
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| If the item you received is defective and you
would like to have it replaced or repaired, please follow the
following instruction: |
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| If you feel more confortable to repair the machine
using our service centre, please follow the procedure
written below: |
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If you have purchased a product through this website
and believe that it is defective and would like to repair or
exchange it within 30 days, you must first contact technical
support. Once tech support authorizes the exchange or repair,
we will pick up at our expense the defective unit sending you the replacement withouth any extra cost.
shipment of the exchanged goods will be completely covered by our company
(this option is available only for the Eu countries).
Contact us at us at info@coffeeitalia.co.uk
to have further details for the delivery address. |
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You can use our Ups service ticket or your favourite
express courier.
Note: if you feel more conformable to use our automatic return
ticket, the delivery will be paid by credit card. |
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How
do I send returns ? |
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| All returns must be professionally packed, using
the original packaging materials. Please send an email or fax
to the customer service, requesting instructions for the items
you would wish to return. You must include the following
information with your exchange or repair :
1. Order number or copy of your electronic receipt
2. Your name and phone number
3. Your email address
4. The REASON for your exchange
We can only accept returns and exchanges for purchases made
from us through our website. The parcel needs to be in good condition, with the original package and with all the accessories inside. We need that you include a letter writing the following information:
1. Order ID:
2. invoice
3. Your name and phone number
4. Your email address
5. The REASON for your return |
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How
much time do I have to contact Caffè Italia about returning
my purchase? |
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| We give you 30 days from the date that you received
your shipment. |
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| Are
the items insured? |
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| All the items we ship are covered by assurance
also during the shipment. |
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| In
addition to the cost for the purchase, what would the approximate
duty charge be? |
All deliveries within the EU (European Union)
are duty free. Import duties for deliveries to all other countries
are paid by our customers at delivery. Please contact your local
customs office to inquire about the duty rate.
Here below import the duty rate for our main overseas markets: |
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Argentina 21% IVA = Impuesto al Valor Agregado
Australia 10% GST = Goods and Services Tax
Bosnia and Herzegovina 17% PDV = porez na dodatu vrijednost
Canada 6% or 14%1 GST = Goods and Services Tax, TPS = Taxe sur
les produits et services
Chile 19% IVA = Impuesto al Valor Agregado
People's Republic of China2 17%
Dominican Republic 6%
Ecuador 12% IVA = Impuesto al Valor Agregado
El Salvador 13% IVA = Impuesto al Valor Agregado
Guyana 16%
Iceland 24.5% VSK = Virðisaukaskattur
India4 12.5%
Israel 15.5%5 Ma'am = ?? ??? ????
Japan 5% Consumption tax = ???
Kazakhstan 14%
Lebanon 10%
Moldova 20% TVA = Taxa pe Valoarea Adaugata
Republic of Macedonia 18% ??? = ????? ?? ???????? ????????
Malaysia6 5%
Mexico 15% IVA = Impuesto al Valor Agregado
New Zealand 12.5% GST = Goods and Services Tax
Norway 25% MVA = Merverdiavgift (informally moms)
Paraguay 10% IVA = Impuesto al Valor Agregado
Peru 19% IGV = Impuesto General a la Ventas
Philippines 12%7
Russia 18% ??? = ????? ?? ??????????? ?????????
Serbia 18% PDV = Porez na dodatu vrednost
Singapore 5% 8 GST = Goods and Services Tax
South Africa 14% VAT = Valued Added Tax
South Korea 10% ??? = ?????
Sri Lanka 15%
Switzerland 7.6% MWST = Mehrwertsteuer, TVA = Taxe sur la valeur
ajoutée, IVA = Imposta sul valore aggiunto, VAT = Value
Added Tax
Thailand 7%
Turkey 18% KDV= Katma deger vergisi
Ukraine 20% ???= ??????? ?? ?????? ????????
Venezuela 16%
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