SECURITY AND INTEGRITY OF  INFORMATION

We treat our data as assets that must be protected against loss and unauthorized access. We employ information security techniques to appropriately protect confidential information from unauthorized access by users inside and outside the company. Access to customer information is limited to those employees who have a legitimate business need for that information.

We offer a 30-day money back guarantee on all of our products. If you are dissatisfied with your purchase for any reason, simply return the product to us within 30 days in its original condition. Upon arrival of the returned item, a credit will be issued for the cost of the item minus the original shipping charge and a 10% restocking fee.
Customers will be responsible for return shipping charges.
You can use our Ups service ticket or your favourite express courier.
Note: if you feel more conformable to use our automatic return ticket, the delivery will be paid by credit card.

All products should be returned unused, unopened and in a re-saleable condition. 

If you have any questions, please email us at info@coffeeitalia.co.uk


Refunds due to cancellation
Should you cancel your purchase with this 30 day 'cooling off' period, we will refund your payment in full, subject to delivery costs we have incurred plus a 10% restocking fee. If your order qualified for free postage then we will refund minus the normal shipping charge (based upon weight).  If you paid by credit or debit card from this website, your refund will be made directly to your credit or debit card within 30 days of your cancellation. If you paid by any other means, your refund will be made by cheque which will be posted to you within 30 days of your cancellation. There will be no charges for cancellation within this 7 day cooling off period.  All products should be returned unused, unopened and in a re-saleable condition. 

Returns and refunds outside the 30 day cooling off period
Refunds for unwanted goods will only be made where the goods are returned unused, unopened and in re-saleable condition. Unwanted goods must be returned to us within 7 days of delivery.

Returning unwanted goods
Unwanted goods should be returned within 30 days of delivery. You should post them, unopened and undamaged, to our storehouse centre.

Contact us at us at info@coffeeitalia.co.uk to have further details for the delivery address.


We cannot accept liability for goods lost or damaged during transit. You are advised to wrap the product carefully to avoid damage. You are also advised to return goods by recorded delivery, registered post, or by courier.. Please remember to give us your name and address, transaction number and a copy of your purchase receipt. Please note that the cost of returning unwanted items is your responsibility.
You can use our Ups service ticket or your favourite express courier.
Note: if you feel more conformable to use our automatic return ticket, the delivery will be paid by credit card.

Refunds for unwanted goods

Providing that unwanted goods are received by us in unused, unopened and re-saleable condition within 30 days of delivery, we will refund payment for the goods deducting from the total amount the delivery cost to your country plus a 10% restocking fee. Orders placed by credit or debit card from this website will be refunded directly to your credit or debit card. Orders placed by other means will be refunded by cheque. These refunds will be made within 30 days of return of goods.

If you have any questions, please email us at info@coffeeitalia.co.uk

All materials in your Caffè Italia appliances are warranted for TWO YEARS from date of original purchase.

This warranty does not cover finishes, nor does it cover damage resulting from accident, misuse, abuse, tampering, or units that have been modified or used for commercial purposes.


RETURN INSTRUCTION:

If the item you received is defective and you would like to have it replaced or repaired, please follow the following instruction:

1. Click here to find your closest repair centre:

If you feel more confortable to repair the machine using our private service centre, please follow the procedure written below:

If you have purchased a product through this website and believe that it is defective and would like to repair or exchange it within 30 days, you must first contact technical support. Once tech support authorizes the exchange or repair, please send your package insured using a trackable shipping service such as Fedex, UPS or DHL as you feel more confortable. The delivery from Italy to your country of the repaired or exchanged good in this case will be completely covered by our company (this option is available only for the Eu countries).
Contact us at us at info@coffeeitalia.co.uk to have further details for the delivery address.

You can use our Ups service ticket or your favourite express courier.
Note: if you feel more conformable to use our automatic return ticket, the delivery will be paid by credit card.

NOTE: WE WILL REFUSE EVERY PARCEL RETURNED WITHOUT OUR AUTHORIZATION.

You must include the following information with your exchange or repair :

1. Order number or copy of your electronic receipt
2. Your name and phone number
3. Your email address
4. The REASON for your exchange

 We can only accept returns and exchanges for purchases made from us through our website.

1. Order ID:
2. invoice
3. Your name and phone number
4. Your email address
5. The REASON for your return

We can only give full support for products purchased through our website. If you purchased your product from other companies, we will provide to make our possible but you will cannot have full assistance.

For any problem the place of jurisdiction is located in Treviso (italy)