SECURITY AND INTEGRITY OF
INFORMATION
We treat our data as assets that must be protected
against loss and unauthorized access. We employ information security
techniques to appropriately protect confidential information from
unauthorized access by users inside and outside the company. Access
to customer information is limited to those employees who have a
legitimate business need for that information.
We offer a 7-day money back guarantee on all of our products. If you are dissatisfied with your purchase for any reason, simply return the product to us within 7 days in its original condition. Upon arrival of the returned item, a credit will be issued for the cost of the item minus the original shipping charges, and transaction fee which is 3 % of the value of the product. We cannot accept liability for goods lost or damaged during transit. You are advised to wrap the product carefully to avoid damage. All the goods must come back with their original box and with all the accessories included.
Customers will be responsible for return shipping charges.
You can use our Ups service ticket or your favourite courier.
Note: if you feel more conformable to use our automatic return ticket, the delivery will be paid by credit card.
BEWARE: When the returned product arrives at our Logistic Department it will be inspected by a member of the logistic team to ensure that the product has been returned in perfect condition. You will receive a report about it. If the product arrives in less than perfect condition (for example, if it is scratched, dirty, or missing parts or accessories) the amount of the refund will be reevaluated to reflect the extent of the damages.
REFUND REQUEST:
If you paid by credit or debit card from this website, your refund will be made directly to your credit or debit card within 30 days of your cancellation.
If the product becomes faulty within 7 days from the date you received it, the product will be replaced for free without any cost to you. If the product becomes faulty after the 7 days have passed, the product cannot be replaced, it can only be repaired. Refund requests will not be accepted after 7 days have passed.
If you have any questions, please email us at customer.service@coffeeitalia.co.uk
All products from Caffè Italia have 2 years of manufacture warranty, you can choose to buy an extended warranty.This warranty does not cover finishes, nor does it cover damage resulting from accident, misuse, abuse, tampering, or units that have been modified.
REPAIR REQUEST:
If the item you received is defective 7 days have passed since the day you received the product, and you would like to have it repaired, please follow these instructions:
- Click here to find your closest repair centre
- Contact our customer.service@coffeeitalia.co.uk and write a report of the problem you have with your product.
12 HOURS ORDER CANCELLATION POLICY:
You have 12 hour from the time that you place the order to cancel it. If you wish to cancel the order after 24 hours have passed, we will refund the cost of the product in full minus the 3 % bank transaction fee and the shippinc cost if the product has already been shipped.
NOTE: WE WILL REFUSE EVERY PARCEL RETURNED WITHOUT OUR AUTHORIZATION.
For parcels sent for repair from a country outside of the European Union, the customer must indicate on the customs declaration that the goods have been sent for repair so they do not have to write the real value price of the goods.
Damages incurred during shipment:
If your goods were damaged in transit by the courier, please send an email with a brief summary of the damages and some pictures to info@coffeeitalia.co.uk within 24 hours of receiving the product. If the packaging of the goods appears damaged, you have 2 options:
1. Refuse the delivery.
2. Accept the delivery, make the delivery person aware and sign for the goods clearly writing damaged on the delivery paperwork.
You must include the following information with your exchange or repair :
1. Order number or copy of your electronic receipt
2. Your name and phone number
3. Your email address
4. The REASON for your exchange
We can only accept returns and exchanges for purchases made from us through our website.
1. Order ID:
2. invoice
3. Your name and phone number
4. Your email address
5. The REASON for your return
We can only give full support for products purchased through our website. If you purchased your product from another company, we cannot offer you full assistance.
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