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*Tax Free is applied automatically on your order if you are VAT registered or in case your purchase is shipped outside Europe

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Shopping at Caffè Italia is absolutely safe, we use a successful and leading real-time secure credit card processing system, your credit card information is processed by the Bank servers and do not transit or reside in our servers or shopping cart server. Our website provides secure sockets layer (SSL) technology server encrypted connection at 256 bits for all forms of transaction. This technology works best when the Clients use Microsoft's Internet Explorer, Netscape Navigator, Mozilla Firefox or Safari.

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Security And Integrity Of Information

We treat our data as assets that must be protected against loss and unauthorized access. We employ information security techniques to appropriately protect confidential information from unauthorized access by users inside and outside the company. Access to customer information is limited to those employees who have a legitimate business need for that information.

Returns Policy

Under the Distance Selling Regulations 2000, when you buy goods over the internet (or other distance medium) you have the right to cancel your contract at any time up to 7 working days after the day of receipt. You must notify us of your intention to cancel the contract, under these provisions, within the cancellation period and preferably in writing. You must take reasonable care of the goods whilst in your possession; and they must be returned promptly, and as far as is practicable in their original condition and packaging. You are entitled to remove the goods from their packaging for reasonable examination but you may be liable for any loss of value resulting from any damage or alteration caused whilst in your possession. Please be aware that the cost of returning the goods, under these provisions, is to be borne by you, and we strongly advise you return by recorded delivery and retain the proof of posting. Please note certain goods are exempted, such as goods made specifically to order, by the Regulations from the cancellation rights detailed above. You must contact us by email first, for returning instruction.

We ask if you could examine all goods delivered as soon as reasonably practicable after delivery, and notify us of any problem with the goods as soon as possible. We will have a claim if you paid the shipping insurance,against our couriers for any items they damage in transit while being sent to you, and therefore request that you keep all packaging with the goods in order to ensure such a claim is not invalidated.Upon arrival of the returned item, a credit will be issued for the cost of the item minus the original shipping charges, the transaction fee which is 3 % of the value of the product and a restockin fee (value of restocking feee depends on the condition we receive the product). We cannot accept liability for goods lost or damaged during transit. You are advised to wrap the product carefully to avoid damage. All the goods must come back with their original box and with all the accessories included.
Customers will be responsible for return shipping charges. Please be aware: if you do not sign your delivery as "unchecked" the shipping insurance will not cover any damage.

You can use our FedEX/DHL service ticket or your favourite courier. The return ticket, can be easely paid online by credit card.

BEWARE: When the returned product arrives at our Logistic Department it will be inspected by a member of the logistic team to ensure that the product has been returned in perfect condition. You will receive a report about it. If the product arrives in less than perfect condition (for example, if it is scratched, dirty, or missing parts or accessories) the amount of the refund will be reevaluated to reflect the extent of the damages.

REFUND REQUEST:

If you paid by credit or debit card from this website, your refund will be made directly to your credit or debit card within 30 days of your cancellation.

If the product becomes faulty within 7 days from the date you received it, the product will be replaced for free without any cost to you. If the product becomes faulty after the 7 days have passed, the product cannot be replaced, it can only be repaired. Refund requests will not be accepted after 7 days have passed.

If you have any questions, please email us at customer.service@coffeeitalia.co.uk

All products from Caffè Italia have 2 years of manufacture warranty, you can choose to buy an extended warranty.This warranty does not cover finishes, nor does it cover damage resulting from accident, misuse, abuse, tampering, or units that have been modified.

REPAIR REQUEST:

If the item you received is defective 7 days have passed since the day you received the product, and you would like to have it repaired, please follow these instructions:

  1. Contact us by email to find your closest repair centre
  2. Contact our customer.service@coffeeitalia.co.uk and write a report of the problem you have with your product.

12 HOURS ORDER CANCELLATION POLICY:

You have 12 hour from the time that you place the order to cancel it. If you wish to cancel the order after 24 hours have passed, we will refund the cost of the product in full minus the 3 % bank transaction fee and the shippinc cost if the product has already been shipped.

NOTE: WE WILL REFUSE EVERY PARCEL RETURNED WITHOUT OUR AUTHORIZATION.

For parcels sent for repair from a country outside of the European Union, the customer must indicate on the customs declaration that the goods have been sent for repair so they do not have to write the real value price of the goods.

Damages incurred during shipment:
If your goods were damaged in transit by the courier, please send an email with a brief summary of the damages and some pictures to info@coffeeitalia.co.uk within 24 hours of receiving the product. If the packaging of the goods appears damaged, you have 2 options:

1. Refuse the delivery.
2. Accept the delivery, make the delivery person aware and sign for the goods clearly writing damaged on the delivery paperwork.

You must include the following information with your exchange or repair :

1. Order number or copy of your electronic receipt
2. Your name and phone number
3. Your email address
4. The REASON for your exchange

We can only accept returns and exchanges for purchases made from us through our website.

1. Order ID:
2. invoice
3. Your name and phone number
4. Your email address
5. The REASON for your return

We can only give full support for products purchased through our website. If you purchased your product from another company, we cannot offer you full FREE assistance.

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Shipping Partners

FedEx DHL
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