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Tax Free is applied automatically on your order if you are VAT registered or in case your purchase is shipped outside Europe.

Guarantee

Guarantee

Shopping at Caffè Italia is absolutely safe, we use a successful and leading real-time secure credit card processing system, your credit card information is processed by the Bank servers and do not transit or reside in our servers or shopping cart server. Our website provides secure sockets layer (SSL) technology server encrypted connection at 256 bits for all forms of transaction. This technology works best when the Clients use Microsoft's Internet Explorer, Netscape Navigator, Mozilla Firefox or Safari.

Security And Integrity Of Information

We treat our data as assets that must be protected against loss and unauthorized access. We employ information security techniques to appropriately protect confidential information from unauthorized access by users inside and outside the company. Access to customer information is limited to those employees who have a legitimate business need for that information.


Returns Policy

Under the UK Distance Selling Regulations 2000, when you buy goods over the internet (or other distance medium) you have the right to cancel your contract at any time up to 7 working days after the day of receipt. You must notify us of your intention to cancel the contract, under these provisions, within the cancellation period and preferably in writing. You must take reasonable care of the goods whilst in your possession; and they must be returned promptly, and as far as is practicable in their original condition and packaging. You are entitled to remove the goods from their packaging for reasonable examination but you may be liable for any loss of value resulting from any damage or alteration caused whilst in your possession. Please be aware that the cost of returning the goods, under these provisions, is to be borne by you, and we strongly advise you return by recorded delivery and retain the proof of posting. Please note certain goods are exempted, such as goods made specifically to order, by the Regulations from the cancellation rights detailed above. You must contact us by email first, for returning instruction.

We ask if you could examine all goods delivered as soon as reasonably practicable after delivery, and notify us of any problem with the goods as soon as possible. We will have a claim if you paid the shipping insurance, against our couriers for any items they damage in transit while being sent to you, and therefore request that you keep all packaging with the goods in order to ensure such a claim is not invalidated. Upon arrival of the returned item, goods will be inspected by a dedicated engineer verifying that the product has been returned in its original conditions, cleaned and with all the accessories included.

If the goods are in perfect status and nothing is missing we will apply you a full refund back to your card.

All the goods must come back with their original box and with all the accessories included.

Please be aware: if you do not sign your delivery as "unchecked" the shipping insurance will not cover any damage.

If you want to return a product, please email us first explaining the reason of return, we will give you the return address or if you prefer you can use our DHL service ticket. The return ticket, can be easily paid online by credit card.

Beware: When the returned product arrives at our Logistic Department, goods will be inspected by a member of the logistic team to ensure that the product has been returned in perfect condition. You will receive a report about it. If the product arrives in less than perfect condition (for example, if it is scratched, dirty, or missing parts or accessories) the amount of the refund will be reevaluated to reflect the extent of the damages.

Refund request

If you paid by credit or debit card from this website, your refund will be made directly to your credit or debit card within 30 days of your cancellation.

If the product becomes faulty within 7 days from the date you received it, the product will be replaced for free without any cost to you. If the product becomes faulty after the 7 days have passed, the product cannot be replaced, it can only be repaired. Refund requests will not be accepted after 7 days have passed.

If you have any questions, please email us at customer.service@coffeeitalia.co.uk.

All products from Caffè Italia have 2 years of manufacture warranty, you can choose to buy an extended warranty service. The extended warranty can be maximum 4 years and will give you the same as the standard free two years of warranty. Warranty covers parts and labor, it does not cover finishes, nor does it cover damage resulting from accident, misuse, abuse, tampering, or units that have been modified.

Repair request

If the item you received is defective and 7 days have passed since the day you received the product, please follow these instructions:

  1. Contact our customer.service@coffeeitalia.co.uk. and write a report of the problem you have with your product.
  2. We will study the case and if the product needs to be inspected by an engineer, we will give your closest repair center

12 hours order cancellation policy

You have 12 hour from the time that you place the order to cancel it. If you wish to cancel the order after 24 hours have passed, please email us urgently with a formal request of cancellation and the reason of cancellation.

NOTE: WE WILL REFUSE EVERY PARCEL RETURNED WITHOUT OUR AUTHORIZATION.

For parcels sent for repair from a country outside of the European Union, the customer must indicate on the customs declaration that the goods have been sent for repair so they do not have to write the real value price of the goods.

Damages incurred during shipment:

We need you send us a picture of the package (big brown box) showing the damage and a picture of the parcel showing the tracking label. If you open the parcel and the product is also damaged, please send us a picture of the damages.

In case this happens, you have 2 options:

  1. Refuse the delivery.
  2. Accept the delivery, make the delivery person aware and sign for the goods clearly writing damaged on the delivery paperwork.

You must include the following information with your exchange or repair:

  1. Order number or copy of your electronic receipt
  2. Your name and phone number
  3. Your email address
  4. The REASON for your exchange

We can only accept returns and exchanges for purchases made from us through our website.

  1. Order ID
  2. invoice
  3. Your name and phone number
  4. Your email address
  5. The REASON for your return

We can only give full support for products purchased through our website. If you purchased your product from another company, we cannot offer you full FREE assistance.

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