No, we do not have showrooms we just sell online. Feel free to contact us by phone and by email we will quickly and easily guide you for the best product for your needs!
Our company have different logistic department across the country and also in the EU and everything is digitalized with barcode like to speed up the shipments and avoid any mistake in the orders. Is not possible for our security protocols to organize collection in the depot, you can only buy online.
Prime delivery is a dedicate service which provide maximum priority on your order, your product will be handled before anybody else: you will skip the shipments cues and you will be the first going to the van! Prime delivery is a premium delivery option not associated to the normal shipping fees which will be displayed in the website.
It is very simple to see a live estimation of the cost delivery included, just simulate an order online filling all your delivery details, system will provide the grand total including delivery.
Yes, all products marked as available are in stock and ready for immediate dispatch. However, in exceptional cases (such as delivery delays, supplier unavailability, or restocking issues), some products may not be immediately available. In such instances, the Caffè Italia team will promptly contact you to offer an alternative product or provide a full refund.
If you order the product now you will receive in approximately 5 working days, it is possible that some further delay occurs in case of remote area deliveries or couriers’ issues.
Dear Customer first of all is important to spend few minutes at the phone with one of our agents to better understand your needs. Our team is really expert and they can easily identify which is the best product for you! So feel free to contact us by email or by phone, we will guide you for the ideal product for you!
We offer two levels of support:
- First-Level Support: This can be activated through our web form, where we ask you to provide a detailed description of the issue along with images and videos. Our team will then work to provide guidance to resolve the problem remotely.
- Second-Level Support: If the issue cannot be resolved remotely, we initiate the process of returning the machine to our technical service center for repair. If the problem is due to a defect, and after verifying with the manufacturer, the machine may be replaced. Please note that the cost of shipping the machine from the customer to the service center is always the customer’s responsibility. The cost of shipping the machine back to the customer after repair is covered by Caffè Italia.
Shopping on-line with Caffè Italia is 100% safe
Caffè Italia is under a secure site with 256-bit encryption, the highest level of encryption commercially available. All data sent to and from Caffè Italia is encrypted to protect your personal information. We believe the security of credit card transaction data to be an important issue and have developed a system that uses advanced software technologies to protect data transmission over the Internet. We do not record credit card numbers on our database, because these are transmitted directly to the banking circuit used by our website. This method ensures our clients protection from the possibility of electronic computer theft of credit card data. The transmission of the credit card data over the Internet is protected by the fact that the bank server connection is activated via a secure transmission protocol, using https protocol and the newest rigorous VISA – Mastercard 3-D Secure 2.0 which is the maximum standard in quality existing.
Caffè Italia is able to accept payments from:
All the credit and debit cards with this logo can be used on this website
All the credit and debit cards with this logo can be used on this website
Yes, you can our company is integrated with Amazon so you can easily and quickly pay with your amazon account in our website.
All the prices that you see in our website includes VAT. The price that you see is the price you pay. The are no other taxation charges, duty fees or any hidden cost.
Yes, you will receive a copy of your invoice will be included in the parcel or sent by email.
Yes, we do ship Outside UK, we ship in all Europe and in the rest of the world with the proper country adapter, the delivery time is usually 4 working days, the courier we use is FedEx and DHL. Shipping costs if any will be automatically calculated during the process of purchase.
Standard Shipping and Processing
Most purchases are shipped from our UK warehouse, to arrive within 3 business days from receipt of your order. For orders outside UK we use our EU warehouse.
If you choose to ship your order outside Europe or in EEA countries like Norway, Iceland, Liechtenstein and Switzerland, shipping rate will automatically be calculated in the checkout and VAT will be removed. Outside Europe we mainly ship via DHL express airplane, the delivery time is 4 days.
Yes, we are authorized dealers for all the brands where the “Authorized Dealer” label is present.
Yes, you will get a proper country plug adaptor with your order.
If you believe that the product you received is defective and wish to have it repaired or exchanged within 14 days of purchase, the first step is to contact our technical support team. Once authorized by technical support, we will assist you in arranging the return of the defective unit.
Access to Warranty Service: To initiate the warranty assistance process, please fill out the contact form available on our website.
Shipping to the Service Center: Shipping the product to our authorized service center is the customer’s responsibility, and the initial shipping costs must be covered by the customer. You can arrange the shipment independently or use our ticket services: Easy Return for products valued up to £500 or Premium Return for products valued over £500. Shipping costs will be reimbursed only if the product, reported as defective within 14 days of receipt, is confirmed as defective by the authorized technical center. Reimbursement of shipping costs, up to a maximum of £43 for products up to £500 and £65 for products over £500, requires the presentation of a payment receipt.
Return of Repaired Product: If the defect is covered by the warranty, the return shipping of the repaired product is covered by Caffè Italia. If the defect is not covered by warranty conditions or is due to improper use, a repair estimate will be provided, and the return shipping costs will be the customer’s responsibility.
No, you do not have to pay any tax or duties at the delivery of your order unless delivery will be outside UK/EU and your country of destination require tax or fees.
Our company has recently signed a comprehensive contract with a dedicated insurance provider that covers any damages during transportation or in the event that your product gets lost. This ensures you benefit from a full protection plan and a prompt resolution of any issues related to your order. If your product is lost in transit, it will be automatically replaced. If it arrives damaged, it will be entirely replaced, or if only certain parts are damaged, they will be replaced.
Upon receipt of the goods, each package should be carefully inspected to detect and note any anomalies or obvious signs of damage. Any issues should be reported in writing by signing the delivery parcel with reservation. If there is evidence of damage to the original packaging and the purchased product, it is important that the anomaly is reported exclusively through this link within 10 days from the date of shipment of the order. No complaints made using other procedures will be accepted.
Our company have contracts with different courier to serve you in your area with the top service possible so depending on where you leave you will grant the best delivery service according to your destination. We take extreme care of the way we pack our product this is very important to avoid any possible transportation damages: we use triple wave cardboard with customized polystyrene to protect the original packaging during the transportation.
Brexit created lots of dilemmas especially in the transportation and handling the goods in the country, our team worked extremely hard to guarantee maximum support in the territory developing a network of service centers in the country to minimize the use of EU service center and relocate everything in the UK. We proudly said that even though is more difficult and economically not profitable we are still trading in the UK with the biggest stock and quickest delivery in every corner of this beautiful country. Our goal is your satisfaction we hope that our effort will be paid with your smile and satisfaction!
