Thank you for submitting your transport damage report through Caffè Italia. Your request has been successfully received and constitutes the first step towards resolving the issue.

What happens now?

  1. Evaluation of the report: Our team will carefully review the information and images provided to assess the extent of the damage. This will allow us to determine the best course of action to resolve the issue in your favor.
  2. Quick response: You will receive a response via email within the next 72 working hours. The communication will include details of our evaluation and the available options for replacement, repair, or refund of the damaged product.
  3. Detailed instructions: We will provide you with all the necessary instructions on how to proceed, based on the solution chosen together. If it is necessary to return the damaged product, you will be provided with information on how and where to send it.
  4. Efficient management: We are committed to handling your case with the utmost care and speed, ensuring that the entire process is as hassle-free as possible for you.