Frequently Asked Question

Do you have a showroom?

No, we do not have showrooms we just sell online. Feel free to contact us by phone and by email we will quickly and easily guide you for the best product for your needs!


Can i collect a product in your depot?

Our company have different logistic department across the country and also in the EU and everything is digitalized with barcode like to speed up the shipments and avoid any mistake in the orders. Is not possible for our security protocols to organize collection in the depot, you can only buy online.


What is prime delivery?

Prime delivery is a dedicate service which provide maximum priority on your order, your product will be handled before anybody else: you will skip the shipments cues and you will be the first going to the van! Prime delivery is a premium delivery option not associated to the normal shipping fees which will be displayed in the website.


How do i know what is my grand total and how i can calculate my shipping costs?

It is very simple to see a live estimation of the cost delivery included, just simulate an order online filling all your delivery details, system will provide the grand total including delivery.


Where are you located if we need to return a product?

We have returning address in most of the countries we represent for instance in the UK the main warehouse where to return products is located in London. In case you are leaving in a European country, please email us we will provide the closest return address to you. You can also benefit of our return ticket, using our ticket we will organize collection and take the parcel automatically from your address.


Does the goods are in stock as displayed in the website?

Yes, stock means stock so if you see a product displayed as is in stock in the website, it means that is available for immediately dispatch.


If i order the product now, when can i receive it?

If you order the product now you will receive in approximately 5 working days, it is possible that some further delay occurs in case of remote area deliveries or couriers’ issues.


Can i try a product before purchase it?

Dear Customer first of all is important to spend few minutes at the phone with one of our agents to better understand your needs. Our team is really expert and they can easily identify which is the best product for you! So feel free to contact us by email or by phone, we will guide you for the ideal product for you! We want to remind you that you have a cool period of 14 days to test the product you bought and return it for a refund in case you do not like it.


How does the warranty services works when living in a different country?

Caffè italia never let you down: In case you are located outside UK / EU our company will still provide support with zoom call with our technicians, we will supply spare parts via DHL Express (three days delivery) and tailor-made tutorials for reparation / replacing of the spare parts, in other cases we will provide you also physical support in place depending on the country you are based. We have many successful stories of reparation in remote areas across the globe, we are proud to give maximum help to all our customers.


How can i be sure that this website is secure?

Shopping on-line with Caffè Italia is 100% safe
Caffè Italia is under a secure site with 256-bit encryption, the highest level of encryption commercially available. All data sent to and from Caffè Italia is encrypted to protect your personal information. We believe the security of credit card transaction data to be an important issue and have developed a system that uses advanced software technologies to protect data transmission over the Internet. We do not record credit card numbers on our database, because these are transmitted directly to the banking circuit used by our website. This method ensures our clients protection from the possibility of electronic computer theft of credit card data. The transmission of the credit card data over the Internet is protected by the fact that the bank server connection is activated via a secure transmission protocol, using https protocol and the newest rigorous VISA – Mastercard 3-D Secure 2.0 which is the maximum standard in quality existing.


What cards do you accept?

Caffè Italia is able to accept payments from:

  • Visa All the credit and debit cards with this logo can be used on this website
  •  
  • Mastercard All the credit and debit cards with this logo can be used on this website

Can i pay with my amazon account?

Yes, you can our company is integrated with Amazon so you can easily and quickly pay with your amazon account in our website.


Does the prices are includes VAT?

All the prices that you see in our website includes VAT. The price that you see is the price you pay. The are no other taxation charges, duty fees or any hidden cost.


Do i get a vat invoice?

Yes, you will receive a copy of your invoice will be included in the parcel or sent by email.


Do you ship outside Uk?

Yes, we do ship Outside Uk, we ship in all Europe and in the rest of the world with the proper country adapter, the delivery time is usually 4 working days, the courier we use is FedEx and DHL. Shipping costs if any will be automatically calculated during the process of purchase.

Standard Shipping and Processing
Most purchases are shipped from our uk warehouse, to arrive within 3 business days from receipt of your order. For orders outside Uk we use our EU warehouse.

If you choose to ship your order outside Europe or in EEA countries like Norway, Iceland, Liechtenstein and Switzerland, shipping rate will automatically be calculated in the checkout and VAT will be removed. Outside Europe we mainly ship via DHL express airplane, the delivery time is 4 days.


Are you an authorized dealer?

Yes, we are authorized dealers for all the product we advertise, we offer 2 years of warranty.


What should i do if the item that i received is phisically defective?

If you have purchased a product through this website and believe that it is defective and would like to repair or exchange it within 14 days, you must first contact technical support. Once tech support authorizes the exchange or repair, we will pick up at our expense the defective unit sending you the replacement without any extra cost. Shipment of the exchanged goods will be completely covered by our company.
Contact us at us at support@coffeeitalia.co.uk to have further details for the delivery address.


Do i have to pay customs duties at the delivery?

No, you do not have to pay any tax or duties at the delivery of your order unless delivery will be outside UK/ EU and your country of destination require tax or fees.


What’s happened if my parcel get damaged or lost in transit?

Our company have recently signed a big contract with a dedicated insurance company which will cover any damages during transportation or in case your product gets lost. This will allow you to get the benefit of a full protection plan and a prompt resolution of any issue related to your order. So, in case the product gets lost it will be automatically replaced, if it arrived damage it will be replaced entirely or in case just some parts are damaged, they will be replaced.


How do you ship the products?

Our company have contracts with different courier to serve you in your area with the top service possible so depending on where you leave you will grant the best delivery service according to your destination. We take extreme care of the way we pack our product this is very important to avoid any possible transportation damages: we use triple wave cardboard with customized polystyrene to protect the original packaging during the transportation.


Do we get the product with the proper country plug?

Yes, you will get a proper country plug adaptor with your order.


In case I’m not happy with the product can i get your support?

Yes, of course: our company works with passion and we have always ready to help any customer in order to guarantee a maximum satisfaction. We always want to make you happy so please take your time to call us or email us we are always happy for suggestions, tips, advice or ready to study your case: our mission is that you are happy and fully satisfied.


Does Brexit will affect coffee and suppliers in the UK?

Brexit created lots of dilemma especially in the transportation and handling the goods in the country, our team worked extremely hard to guarantee maximum support in the territory developing a network of service centers in the country to minimize the use of EU service center and relocate everything in the Uk. We proudly said that even though is more difficult and economically not profitable we are still trading in the Uk with the biggest stock and quickest delivery in every corner of this beautiful country. Our goal is your satisfaction we hope that our effort will be paid with your smile and satisfaction!

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